Legal

Terms of Service

Last updated: September 2026

1. About these terms

These terms apply to all quotes, bookings and services provided by i-Drive Travel & Tours ("i-Drive", "we", "us"), a private transport and tour operator based in Cape Town, South Africa. By confirming a booking with us, you accept these terms.

2. Quotes & bookings

• Quotes are prepared individually based on the trip details you provide and are valid for the period stated on the quote.
• A booking is confirmed once we have accepted it in writing (email or WhatsApp) and any agreed deposit has been received.
• Significant changes to a confirmed trip — dates, routes, passenger numbers or vehicle requirements — may affect the price. We will always confirm any change in cost with you before proceeding.

3. Payments

• Payment terms, including any deposit, are stated on your quote or booking confirmation.
• Multi-day tours and corporate accounts may have their own payment schedules, agreed in writing at the time of booking.

4. Cancellations & changes

• If you need to cancel or change a booking, please tell us as soon as possible. Cancellation terms for your specific trip are stated on your quote or confirmation.
• Where we incur unrecoverable third-party costs on your behalf (for example accommodation or reserve bookings on multi-day tours), these may be non-refundable.
• If we ever need to cancel due to circumstances within our control, you will receive a full refund of amounts paid for the affected service.

5. Punctuality & delays

• We monitor flights for airport transfers and adjust pick-up times for early or delayed arrivals where flight details have been provided.
• While we plan routes carefully, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, such as extreme weather, road closures or traffic incidents. We will always communicate and do our best to keep your trip on track.

6. Passenger responsibilities

• Passengers must wear seatbelts at all times and follow the driver's reasonable safety instructions.
• Smoking is not permitted in our vehicles.
• You are responsible for your own travel documents, visas and personal insurance where applicable.
• We reserve the right to refuse or end a trip, without refund, where passenger behaviour endangers the driver, the vehicle or other passengers.

7. Luggage & personal items

Please give us accurate luggage details when booking so we can match the right vehicle to your trip. Personal belongings are carried at the owner's risk; we recommend keeping valuables with you. We will always assist in trying to recover items left in a vehicle.

8. Liability

Our vehicles are operated with passenger liability cover as required for licensed passenger transport in South Africa. To the extent permitted by law, our liability is limited to the value of the services booked. Nothing in these terms limits any liability that cannot be excluded under South African law, including the Consumer Protection Act, 2008.

9. Privacy

We handle your personal information in line with our Privacy Policy.

10. Contact

i-Drive Travel & Tours
Cape Town, Western Cape, South Africa
Phone / WhatsApp: 061 482 5532
Email: harry@idrivetravel.co.za